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Chidozie Uzoezie

Kenya Airways Ranked Best in Africa for Customer Service and OTP



Kenya Airways has been ranked as the best African airline for customer service and on-time performance by Air Help, a leading global air passenger rights advocate.


With an impressive Air Help Score of 6.71 and a Global Rank of 39th, Kenya Airways leads the way for African airlines, excelling in customer service and operational efficiency. This recognition showcases the airline’s commitment to providing exceptional travel experiences for its passengers. 


“This achievement is a testament to the hard work, dedication, and passion of our entire team,” said Allan Kilavuka, CEO of Kenya Airways. “We are incredibly proud to be recognised as the top African airline for customer obsession and on-time performance. I would encourage my team to continue the good work and  commitment to serving our clients with pride.” 


Kenya Airways credits its success to a commitment to exceptional customer service, ensuring passengers have a seamless experience from check-in to arrival. The airline prioritizes on-time performance, consistently delivering timely departures and arrivals, while effectively handling disruptions to meet passenger needs during unforeseen circumstances. Dedicated to continuous improvement, Kenya Airways refines its operations to enhance on-time performance, customer service, and claim processing, maintaining its reputation as a reliable and customer-focused carrier. 


While celebrating this milestone, Kenya Airways acknowledges its journey towards excellence is ongoing. The airline remains committed to raising the bar for African aviation, consistently exceeding passenger expectations. 


"We’re just getting started!" affirmed the CEO. “This recognition is just the beginning. We must not rest on our laurels. Kenya Airways must continue to lead the way in customer service, on-time performance, and compensation handling. Every aspect of our service must be exceptional.” 


Kenya Airways extends its heartfelt gratitude to its loyal customers, whose support and trust have been instrumental in achieving this remarkable accomplishment. The airline invites everyone to join them as they soar to new heights, making Kenya, Africa, and the world proud. 

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Comments (33)

Guest
Sep 21, 2022

We just booked our QATAR 🇶🇦 HÔTEL yesterday for 2 différent short stars of 2 nights and 3 nights for the Final… https://www.14sb.com/fifa-world-cup-hotels.html . Not exactly cheap but ok price for 4.5 Stars luxury and in Doha Center City! Thanks and Good Luck everyone! Vamos MEXICO!

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Guest
Sep 30, 2022

Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.

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kasarokcaesar
Oct 24, 2022

Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.

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Guest
Nov 10, 2022

Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..

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Guest
Nov 18, 2022

Prices in the Sol Torremolinos Don Pablo are the same than two weeks ago.

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Guest
Dec 04, 2022

Good location astounding but the staffs are rude and they make me wait so long for the service. They charge me more than what is on the website and did not refund me the manager is not helping with the issue


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Guest
Dec 15, 2022

WoW. Amazing Review. 👍

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Guest
Jan 07, 2023

I spent the holidays here, I don't know why but during the holidays their reception smells like a piss Id rather not spend my special occasions here

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Guest
Aug 07, 2023
Replying to

Where is here.

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Guest
Jan 27, 2023

Thank you for sharing such a detailed review about ethiopian airlines in your post. I am an avid traveller and keep reading flight reviews to assess the options available. Your review particularly drew my attention because you have shared so many pictures to capture every aspect of the flight experience. It is a very nice effort.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html

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Guest
Feb 27, 2023

I am really tempted to book the next ethiopian airlines ticket and relive your journey. The pictures shared with the post also reflect that you truly enjoyed the travel. Great post! I also like the fact that you have covered nuances about the food and entertainment service through the pictures. It helps people know what to expect on their travel by this airline.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html


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