Ibom Air Clears the Air on Ticket Racketeering Allegations

One of Nigeria's fastest growing airlines, Ibom Air, has cleared the air about allegations of irregularities in flight check-ins and ticketing procedures as well as accusations of ticket racketeering.

Below is an official press statement signed by Aniekan Essienette, the airline's GM, Marketing, and Communication.

"Dear Valued Customer,

Ibom Air has become aware of recent allegations concerning our handling of flight check-ins and ticketing procedures and unfounded accusations of ticket racketeering at our Port Harcourt station. We categorically reject these baseless claims.

Our staff operate with the highest level of integrity and are committed to serving our customers fairly and transparently. This commitment is at the core of our operations, and we will continue to ensure that our ticketing process remains transparent. It has become necessary to use this opportunity to educate our passengers and the public on some aviation rules.

Flight Closures: It is our policy, in keeping with international standards, that check-ins close 45 minutes before departure for domestic flights. This ensures timely departures and minimizes delays. We highly recommend that passengers arrive on time for their flights to make for a comfortable and stress-free travel experience.

Handling of Go-Show Passengers: We adhere to IATA’s guidelines in handling 'Go-show' passengers. These passengers arrive early without a pre-booked ticket and are duly informed if the flight is full. 

It is strictly their informed decision to be waitlisted as “Go show” passengers, and they are accommodated only if seats are available after all booked, early, and on-time passengers have been served.

Corruption Allegations: Ibom Air operates under strict ethical standards, and our staff are prohibited from engaging in any form of racketeering or corruption. We ensure our ticketing process is transparent and secure, leaving no room for such practices. Any attempt to undermine these standards will be thoroughly investigated, and appropriate action will be taken.

We value your trust in Ibom Air and are unwavering in our commitment to maintaining the highest service standards. We will continue to act in the best interest of passengers while upholding operational excellence in our industry."