Engine Unavailability Causes Flight Disruptions at Kenya Airways

Kenya Airways has informed customers of some disruptions in its flight schedules, which are leading to abnormally high levels of delays. According to the airline, the delays are majorly due to the grounding of its Boeing 787 aircraft due to engine unavailability.

"The main reason for these disruptions is the unscheduled and extended grounding of two of our 787 Dreamliners due to delayed engine and engine components delivery. The flight disruption has also been impacted by the unavailability of our flight crew for some regional flights." the airline said.

To address the disruptions, Kenya Airways said it was taking several actions, including readjusting its network, communicating as proactively as possible to affected customers, speeding up the recovery of the grounded aircraft, and adjusting schedule, including downgrading some flights, to minimise the disruptions. 

"We sincerely apologise to the customers who have been inconvenienced with these delays. We want to reiterate that your safety and well-being, as well as that of our crew, is our utmost priority. We are doing everything in our power to resolve this situation as quickly and efficiently as possible."

According to the airline, network will normalise by Tuesday, 21 May 2024, once it receives and installs the necessary engine and components. "We sincerely appreciate your patience and understanding during this time."

Affected customers are advised to contact the airline's Customer Excellence team at +254 711 024 747, Whatsapp at +254 705 474 747. They can also email the airline at customer.relations@kenya-airways.com.