Delta Air Lines Rolls Out New Onboarding Process

Starting May 1, 2024, Delta will introduce numbered boarding zones for all flights to provide customers with more clarity about boarding sequence. Delta will still offer pre-board opportunities for customers who need extra time or assistance, followed by active-duty military, then Delta 360 Members.

The boarding order will not change, beginning with pre-boarding, then Delta One or First-Class customers boarding in Zone 1, followed by Diamond Medallions and Delta Premium Select customers boarding in Zone 2. 

Customer boarding passes—including printed boarding passes and those accessed via the Fly Delta app—will reflect the new zone numbers, along with updated sequencing on airport screens and in gate announcements. Zones 1-4 will use the Sky Priority Lane and Zones 5-8 will use the General Boarding Lane, as they do today. Boarding lane signs will be updated to show boarding zone numbers.

Customers can create a SkyMiles account to get more than just miles earned toward their next trip. Your SkyMiles account ensures Delta people more seamlessly know your travel details and preferences and can aid with reaccommodating should disruptions in your travel occur. Knowing you is better for serving you. Keeping your SkyMiles profile information up to date can help Delta teams reach you quickly and allows for direct contact and updates when needed.

Additionally, customers with SkyMiles accounts can access fast, free Wi-Fi presented by T-Mobile onboard most domestic mainline flights to stay connected throughout the journey. As part of the onboard Wi-Fi experience, Delta teams have also designed two entertainment products – Delta Sync Wi-Fi and Delta Sync seatback – that complement each other throughout the duration of a flight and give customers even more ways to enjoy their travel journey across devices. This connectivity at scale is designed to fuel our version of more personalized travel, powered by your SkyMiles Membership.

Delta’s digital tools offer quick and seamless options to make changes to your itinerary – either in the Fly Delta app, on delta.com or by using our messaging feature for further assistance.

Most times, the app provides the same tools and flexibility as a call to our Reservations center – allowing customers to make changes in real-time while on the go. Click on the “Today” tab in the app for boarding information, upgrade status, baggage location and key self-service shortcuts like same-day changes. The tab is updated in real-time with the latest and most important information customers need to make sure you never miss gate changes or a change in boarding times.

If you’re a SkyMiles member, logging into the app with your unique SkyMiles membership number and mobile number will allow us to contact you if needed and better serve you as you travel (make sure your mobile number is updated and accurate for day-of travel!).

Turned off notifications by mistake? Find the notifications selection in your device's Settings app and ensure Fly Delta app notifications are turned on. Manage your device's sleep mode settings accordingly, too, to avoid notifications being silenced.

Make sure to keep an eye out for any emails or text messages you receive from Delta with essential updates on your flight status, travel documents and what to know before you go to the airport. (This information is also available in My Trips.)