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Again, Air France Comes Top at Customer Relations Awards

Chidozie Uzoezie

When it comes to customer service, Air France is not resting on it oars. On 14 March 2023, Air France was awarded first prize at the Customer Relations Awards 2023 in the Transport category for the 8th year running.


Organized by BearingPoint and Kantar, this ranking truly reflects the voice of French customers.

Since 2003, the Customer Relations Awards has been rewarding major company brands who provide an outstanding service to customers on a daily basis. 11 sectors of activity – including transport – are evaluated on common performance criteria.

For each company, the surveyed customers are invited to give their opinion on 15 criteria that structure customer relations. These criteria are examined from 3 angles – quality of execution, capacity for creating a bond and for creating a positive emotion.

Air France continues to make a difference and stand out, mainly from the emotional and bonding point of view. Like last year, 89% of customers consider that staff take pleasure in serving customers, more than 13 points higher than the average score in the Transport category. 88% of customers also said their travel experience met or exceeded their expectations, 11 points above the industry sector average.

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Comments (49)

Convidado:
21 de set. de 2022

We just booked our QATAR 🇶🇦 HÔTEL yesterday for 2 différent short stars of 2 nights and 3 nights for the Final… https://www.14sb.com/fifa-world-cup-hotels.html . Not exactly cheap but ok price for 4.5 Stars luxury and in Doha Center City! Thanks and Good Luck everyone! Vamos MEXICO!

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Convidado:
30 de set. de 2022

Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.

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kasarokcaesar
24 de out. de 2022

Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.

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Convidado:
10 de nov. de 2022

Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..

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Convidado:
18 de nov. de 2022

Prices in the Sol Torremolinos Don Pablo are the same than two weeks ago.

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Convidado:
04 de dez. de 2022

Good location astounding but the staffs are rude and they make me wait so long for the service. They charge me more than what is on the website and did not refund me the manager is not helping with the issue


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Convidado:
15 de dez. de 2022

WoW. Amazing Review. 👍

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Convidado:
07 de jan. de 2023

I spent the holidays here, I don't know why but during the holidays their reception smells like a piss Id rather not spend my special occasions here

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Convidado:
07 de ago. de 2023
Respondendo a

Where is here.

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Convidado:
27 de jan. de 2023

Thank you for sharing such a detailed review about ethiopian airlines in your post. I am an avid traveller and keep reading flight reviews to assess the options available. Your review particularly drew my attention because you have shared so many pictures to capture every aspect of the flight experience. It is a very nice effort.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html

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Convidado:
27 de fev. de 2023

I am really tempted to book the next ethiopian airlines ticket and relive your journey. The pictures shared with the post also reflect that you truly enjoyed the travel. Great post! I also like the fact that you have covered nuances about the food and entertainment service through the pictures. It helps people know what to expect on their travel by this airline.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html


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