Accor has launched HERA, Accor Travel Advisor Program – a new worldwide loyalty and rewards program exclusively for travel advisors.
Available now at HERA.Accor.com, the new program includes more brands, more features, and more capabilities as well as an enhanced digital experience with easy and efficient online tools for booking, tracking and reviewing activity.
Other key features of HERA include informative and educational resources on Accor’s participating luxury and luxury lifestyle brands and hotels – including those sitting within the global lifestyle collective Ennismore. The new program generously rewards travel advisors for bookings while allowing them to increase their productivity, performance, and client satisfaction.
HERA takes Accor’s ability to support and recognize travel agents up a notch and replaces the Group’s former Famous Agents program, with all previous travel advisor data, history, and Reward Points seamlessly migrated to the new platform. Using their personalized HERA member ID, travel advisors will earn Reward Points with each room night booked.
Reward Points are easy to accumulate across a wide variety of booking channels - all Accor booking channels, GDS and hotel direct - with each advisor’s activity and history tracked in the My Points/My Bookings section of the HERA website.
Travel advisors can redeem their points year-round, for their own travel bookings or for shopping purchases through a dedicated online mall.
Some of the exclusive features of HERA include:
Access to 270+ luxury and lifestyle hotels and resorts across 11 prestigious brands, including Orient Express, Raffles, Fairmont, Sofitel, Sofitel Legend, Emblems Collection, Banyan Tree, Faena, and Ennismore’s SLS, SO/ and Delano.
Complete booking history of a HERA advisor’s reservations made for their clients in eligible Accor and Ennismore branded hotels and resorts
Enriched hotel feature pages and informative fact sheets (i.e. Suites plan)
Bespoke booking confirmations for easy delivery to clients
A dedicated email HERA.members.ww@accor.com and helpdesk team for travel advisor support
Direct onsite contact details for hotel-level staff including HERA Champions
To enroll in Hera, accredited travel advisors are invited to visit HERA.Accor.com
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