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Chidozie Uzoezie

KLM Introduces 'Connecting Seats' That Speak Every Language


As busy as airports can get, they can also be lonely places especially when you are travelling around Christmas time which people of different languages, cultures and beliefs.

In this Christmas season, KLM broke this language barriers to bring people together through the introduction of its 'Connecting Seats', a first-of-its-kind innovation that speaks all languages.

The technology which was launched in collaboration with DDB & Tribal Amsterdam, translates every language in real time, giving travellers at Amsterdam Schiphol Airport an opportunity to talk to every person in their own language.

All travellers need to do is sit down and select their languages. With the use of Google Cloud's Speech API, Translation API and Web Speech API, the seats work automatically.

KLM Royal Dutch Airlines has been in the forefront of introducing innovative onboard and ground technologies with the aim of enhancing passenger experience.

In November, the airline started offering Facebook Messenger users in Japan, South Korea and South Africa the option of asking questions to service agents via Messenger customer chat on KLM.com.

In October, 2017, it introduced BlueBot (BB), an artificial intelligence which helps customers book a ticket on Messenger.

KLM is well known for its personal approach. On social media, the airline offers 24/7 service with a team of 250 human agents, handling more than 16,000 cases a week.


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Comments (33)

Guest
Sep 21, 2022

We just booked our QATAR 🇶🇦 HÔTEL yesterday for 2 différent short stars of 2 nights and 3 nights for the Final… https://www.14sb.com/fifa-world-cup-hotels.html . Not exactly cheap but ok price for 4.5 Stars luxury and in Doha Center City! Thanks and Good Luck everyone! Vamos MEXICO!

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Guest
Sep 30, 2022

Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.

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kasarokcaesar
Oct 24, 2022

Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.

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Guest
Nov 10, 2022

Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..

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Guest
Nov 18, 2022

Prices in the Sol Torremolinos Don Pablo are the same than two weeks ago.

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Guest
Dec 04, 2022

Good location astounding but the staffs are rude and they make me wait so long for the service. They charge me more than what is on the website and did not refund me the manager is not helping with the issue


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Guest
Dec 15, 2022

WoW. Amazing Review. 👍

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Guest
Jan 07, 2023

I spent the holidays here, I don't know why but during the holidays their reception smells like a piss Id rather not spend my special occasions here

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Guest
Aug 07, 2023
Replying to

Where is here.

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Guest
Jan 27, 2023

Thank you for sharing such a detailed review about ethiopian airlines in your post. I am an avid traveller and keep reading flight reviews to assess the options available. Your review particularly drew my attention because you have shared so many pictures to capture every aspect of the flight experience. It is a very nice effort.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html

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Guest
Feb 27, 2023

I am really tempted to book the next ethiopian airlines ticket and relive your journey. The pictures shared with the post also reflect that you truly enjoyed the travel. Great post! I also like the fact that you have covered nuances about the food and entertainment service through the pictures. It helps people know what to expect on their travel by this airline.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html


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