Air France has presented its latest innovations and officially launched its first chat robot, chat bot Louis, dedicated to answering customers’ questions relating to baggage.
The new technology was presented on Monday 27 November at the airline's digital rendezvous, #AFDigidays.
According to the airline, baggage issues are the second most frequent topic when requesting social media assistance.
The chat robot which is connected to Air France’s systems, uses artificial intelligence to detect the intentions of the user, providing them with the status of delayed baggage or information about baggage allowances.
Users will be redirected to an agent if chat bot Louis doesn’t know the answer or is unable to help.
The chat bot is accessible 24/7 on the Facebook Messenger app directly via the baggage FAQ page on its website.
Already extensively present on social media with over 9 million fans and followers on social networks and chat apps, Air France ensures its provides optimum customer services on these social media.
Air France is working on new features for this assistant such as travel ideas and other topics as well as voice control for 2018.
_(Nov2024)-01.jpg)
We just booked our QATAR 🇶🇦 HÔTEL yesterday for 2 différent short stars of 2 nights and 3 nights for the Final… https://www.14sb.com/fifa-world-cup-hotels.html . Not exactly cheap but ok price for 4.5 Stars luxury and in Doha Center City! Thanks and Good Luck everyone! Vamos MEXICO!
Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.
Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.
Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..
Prices in the Sol Torremolinos Don Pablo are the same than two weeks ago.
Good location astounding but the staffs are rude and they make me wait so long for the service. They charge me more than what is on the website and did not refund me the manager is not helping with the issue
WoW. Amazing Review. 👍
I spent the holidays here, I don't know why but during the holidays their reception smells like a piss Id rather not spend my special occasions here
Thank you for sharing such a detailed review about ethiopian airlines in your post. I am an avid traveller and keep reading flight reviews to assess the options available. Your review particularly drew my attention because you have shared so many pictures to capture every aspect of the flight experience. It is a very nice effort.
More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html
I am really tempted to book the next ethiopian airlines ticket and relive your journey. The pictures shared with the post also reflect that you truly enjoyed the travel. Great post! I also like the fact that you have covered nuances about the food and entertainment service through the pictures. It helps people know what to expect on their travel by this airline.
More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html