I cannot recommend the service highly enough. I had an amazing journey both to and from Johannesburg in June, 2017. It's a long flight and something that you settle yourself to endure rather than enjoy.
Staff were wonderful - giving parents of little children a break by occupying the little ones with soft toys - giving one lady who was concerned about swelling ankles a foot rub.... a foot rub!!! can you imagine any other airline giving this kind of care!
Cabin crew were so keen to promote their lovely country and clearly thrilled to be given the freedom to offer top end customer service. (I read in the magazine that this was a 'thing'...it works).
Food was of a very high standard - particularly from LGW - eg. broccoli was actually green rather than the usual grey.
Kigali is basic but functional as a stop over and things there seem professional and efficient. I paid a very tiny amount for this flight but would be prepared to pay considerably more in future if this level of service is maintained.
I've flown to Johannesburg by every conceivable route - Dubai, Istanbul, Libya, Italy, Amsterdam, Frankfurt, Luanda and more - friends were concerned at my choice of Kigali - there was no need.
Do not hesitate to give them a go - by far my best experience to date.
Summary:
Seat comfort: 5/5
Customer service (e.g. attitude, care, helpfulness): 5/5
Cleanliness: 5/5
Food and Beverage: 5/5
Legroom: 5/5
In-flight entertainment (WiFi, TV, films): 4/5
Value for money: 5/5
Check-in and Boarding (e.g. efficiency, service at gate): 5/5
Travel Tip: Chat to the crew a little - they are enormously engaging.
This review was originally published on TripAdvisor.co.uk, Photo by RwandAir.
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Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.
Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.
Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..
Prices in the Sol Torremolinos Don Pablo are the same than two weeks ago.
Good location astounding but the staffs are rude and they make me wait so long for the service. They charge me more than what is on the website and did not refund me the manager is not helping with the issue
WoW. Amazing Review. 👍
I spent the holidays here, I don't know why but during the holidays their reception smells like a piss Id rather not spend my special occasions here
Thank you for sharing such a detailed review about ethiopian airlines in your post. I am an avid traveller and keep reading flight reviews to assess the options available. Your review particularly drew my attention because you have shared so many pictures to capture every aspect of the flight experience. It is a very nice effort.
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I am really tempted to book the next ethiopian airlines ticket and relive your journey. The pictures shared with the post also reflect that you truly enjoyed the travel. Great post! I also like the fact that you have covered nuances about the food and entertainment service through the pictures. It helps people know what to expect on their travel by this airline.
More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html